Responsible Transport and CSR: Cocolis Awarded the "Responsible Service" Label

Just a few days before World Environment Day on June 5th, we are proud to announce that Cocolis has been awarded the “Responsible Service” label for its CSR* commitment towards responsible transport.

The “Responsible Service” label rewards a service’s commitment to Customer Relations, Employee Relations, and the Environment.

• Cocolis, a service committed to CSR for more sustainable transport

A demanding CSR label

This label is based on the ISO 26000 standard.

To obtain the “Responsible Service” label, the service must be able to prove its commitment in three main areas: the environment, employee relations, and customer relations.

Let’s discover together how Cocolis is committed to these three areas to put CSR at the heart of its responsible transport service.

The environment

Even though our logo is blue and white, at Cocolis, we think green!

Yes, we really love our little planet. That’s why it’s so important for us to encourage and democratise parcel carpooling, as it helps reduce the ecological footprint of deliveries and makes transport more responsible.

How does it work?

When you choose Cocolis to deliver your goods, you’re opting for an eco-friendly solution! In fact, this delivery takes place on a journey that was already planned. As a result, its environmental impact is greatly reduced.

And while for the individual making the journey, it’s a way to offset some of their travel costs, transporting several items along the way also helps protect our beautiful planet!

Employee relations

Because to make the service work, there are real people working every day to ensure your Cocolis experience is the best it can be.

And for these people, we do our utmost to make sure they feel part of the team from the moment they arrive.

We listen to their feedback and their wishes or development projects to help them grow with Cocolis.

We also make sure our employees have all the tools they need to work in good conditions. This includes suitable equipment, but not only that! If one of our employees needs technical support in any aspect of their work, we do everything we can to ensure they find it within the team. If that’s not possible, we’ll try to implement solutions to help them.

All these principles are an integral part of the aspects on which a service’s CSR commitments are assessed.

Customer relations

At Cocolis, it’s at the heart of what we do.

We make it a point of honour to listen to user feedback. Indeed, this is crucial to improving the quality of service every day.

To do this, we have a dedicated Customer Service team. They handle incoming requests by email within 24 to 48 working hours and are also available by phone when necessary.

With a customer satisfaction rate of over 80% in the customer service team, users particularly appreciate the team’s responsiveness and professionalism.

We always want our users to be as satisfied as possible with their experience on Cocolis. That’s why we do our utmost to provide them with fast yet high-quality support!

And much more!

Did you know?

At Cocolis, we are 60% women and 40% men, and we make no difference in pay between women and men. We really strive to pay our team responsibly.

Our team is made up of people from a wide range of backgrounds and origins. Also, Cocolis chooses not to outsource outside France. We want to make the most of the talent we have around us.

Want to know more about these CSR commitments? Visit the information page for the “Responsible Products and Services” label

*CSR: Corporate Social Responsibility.