How to optimise your delivery returns with Cocolis?

As we mentioned in our previous articles, optimising your delivery returns can be a real headache. At Cocolis, we understand these challenges and are here to offer you an economical and eco-friendly solution to manage delivery returns more efficiently!

Definition of delivery returns

Delivery returns refer to products that have been delivered but are then returned for various reasons. They can be caused by: order errors, damaged or defective products, issues related to size or colour, or simply because the customer changed their mind.

Good returns management is essential to maintain a positive relationship with your customers and ensure their satisfaction. It involves establishing clear and transparent policies regarding return conditions, deadlines, and procedures to follow.

By offering a responsive customer service and implementing the right procedures, you minimise the negative impact these returns can have on your business. Feel free to check out our article on how to turn returns management into an opportunity for your business!

Cocolis and how it works

At Cocolis, we have developed an innovative approach that allows you to optimise delivery returns. Our platform connects individuals and professionals who are planning to travel with those who need to send a parcel. Instead of using traditional delivery services, you take advantage of journeys already planned by our co-transporters to handle returns in an economical and eco-friendly way.

When a customer wants to return a parcel, they can simply hand it over to one of our users who is heading in the same direction. The co-transporter then carries the parcel with them on their journey. This allows you to avoid extra shipping costs and reduce CO2 emissions related to delivery returns!

The benefits of using Cocolis to optimise your delivery returns

By integrating Cocolis into your returns management process, you can benefit from several advantages. First of all, you make significant savings on return shipping costs. By avoiding traditional shipping and logistics fees, you reduce your costs and improve your profitability. A win-win service for you and your customers with delivery fees up to 60% cheaper!

Cocolis also helps you reduce your return rate. By offering your customers a practical and economical solution to return their parcels, you improve their shopping experience. If your customer has enjoyed a pleasant delivery experience, there’s a good chance they’ll buy from you again. Quality of service should be a priority to boost your business and strengthen your brand image.

By optimising your delivery returns with Cocolis, you gain in logistical efficiency. You take advantage of journeys already planned by travellers to transport parcels, which allows you to reduce delivery times and improve customer satisfaction. At Cocolis, satisfaction is at the heart of what we do!

Finally, using Cocolis is part of an eco-friendly approach. By reducing CO2 emissions associated with delivery returns, you contribute to protecting the environment. Cocolis saves on average 25kg of CO2 per delivery! You meet your customers’ needs and move forward with your CSR strategy by offering a more environmentally friendly service!

Steps to integrate Cocolis into your returns management process

Would you like to integrate an online return form on your website? Or manage your returns manually? Cocolis is flexible and adapts to all your needs!

We offer two solutions to manage return deliveries:

• via our API. 100% automated, the return request is created as soon as a customer sends you their request. Cocolis is compatible with the leading e-commerce CMS on the market. In just a few clicks, access our API solution via Prestashop, Woocommerce or Woop.
• via our online site. Accessible from a web browser, you manually create the return requests you receive. You can easily manage your delivery returns and real-time parcel tracking yourself.

To find out more about our delivery solutions, don’t hesitate to contact us directly!

How to promote the use of Cocolis to your customers

To encourage your customers to use Cocolis for their delivery returns, communicate clearly about this option. Add information to your website and emails. Explain the economic and environmental benefits of Cocolis for delivery returns.

Highlight the benefits for your customers, such as reduced return fees, convenience, or their contribution to protecting the environment. By showcasing these advantages, you encourage your customers to choose Cocolis as their returns solution!

Adopt Cocolis to optimise your delivery returns and improve your customer experience

By integrating Cocolis into your returns management process, you can benefit from an economical, eco-friendly and practical solution for your customers. The advantages of using Cocolis include savings on return shipping costs, a reduction in return rates, improved logistical efficiency and a contribution to protecting the environment.

Don’t wait any longer, adopt Cocolis today and optimise your delivery returns to improve your customer experience.