Question 1

How do I send a parcel?

Accepted Answer

To send a parcel, simply post a free ad that will be visible via our search engine to site users with a planned journey. For privacy reasons, we will not display your surname on the site. We only display your first name and the initial of your surname, whether on your ad or in the private messaging. Go to the ad posting form and enter the details of your item.

Question 2

Are my items insured during a Cocolis delivery?

Accepted Answer

For all deliveries booked on Cocolis, insurance covering your shipment up to €150 is included. It is automatically activated as soon as the booking and payment for the transport are made on Cocolis.  If you wish to insure your goods for more than €150, you will have the option to choose this at the time of booking (up to €250, €500, €1000, €1500, €2000, €2500, €3000, €3500, €4000, €4500 and €5000).  The insurance covers any accidental, unintentional, unforeseeable damage from an external cause; as well as theft.  The guarantee applies with no excess, provided that the goods are not excluded (see the insurance conditions) and that they have been adequately packaged for safe transport. Indeed, while Cocolis allows you to transport all types of goods more flexibly and economically than traditional solutions, not properly protecting an item greatly increases the risk of it being damaged during transport. In case of a problem, we invite you to read this article which explains how to declare a claim. For more information, we invite you to consult the Cocolis insurance conditions or the guarantee implementation conditions up to €5000, the latter being offered by Mutuaide.  Please note, if your item is transported without payment via the Cocolis site, which is not allowed by our T&Cs, and an accident or theft occurs, it will not be covered. Payment on the site is a guarantee of security for you and by bypassing the site, you risk not being compensated in case of a problem.

Question 3

How do I charge my customer for Cocolis delivery?

Accepted Answer

To charge your buyers for Cocolis delivery, there are two solutions: 1. Include the delivery fees at the time of purchase on your site Thus, your buyer pays the fees at the same time as their purchase. You then post the ad on Cocolis to find a carrier. 2. Invite your customer to create a Cocolis account In this case, you don't have to do anything and your customer posts their ad directly on the site. They will therefore handle the delivery details themselves.

Question 4

How do I integrate the Cocolis delivery solution directly on my e-commerce site?

Accepted Answer

Do you have an e-commerce site and want to offer the Cocolis delivery solution to your customers, directly from their basket on your site? It's possible! Thanks to our API, developed for retailers! How does it work? Specifically, during checkout on your site, they will have the option to choose Cocolis as a delivery method. Would you like to know more about this solution? ☎️ Book an appointment with our team!

Retailer, e-commerce,
how does it work?

Are you a retailer?

The best matching solution to deliver to your customers.

How to use Cocolis?

Cocolis is designed for all professionals

Frequently asked questions

How do I send a parcel?

Are my items insured during a Cocolis delivery?

How do I charge my customer for Cocolis delivery?

How do I integrate the Cocolis delivery solution directly on my e-commerce site?

Do you have questions about parcel transport for your business?

Retailer, e-commerce,how does it work?

Are you a retailer?

The best matching solution to deliver to your customers.

How to use Cocolis?

Cocolis is designed for all professionals

Frequently asked questions

How do I send a parcel?

Are my items insured during a Cocolis delivery?

How do I charge my customer for Cocolis delivery?

How do I integrate the Cocolis delivery solution directly on my e-commerce site?

Do you have questions about parcel transport for your business?

Retailer, e-commerce,
how does it work?